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Return & Exchanges

Include either a copy of your invoice or a piece of paper with your name, order ID or order no., and email. Complete the return process on our website and then proceed to ship it back to us. Items must be sent back to Dress Code Chic within 10 days of the delivery of the package. Eligible items will only be suitable for STORE CREDIT. Absolutely no refunds will be given. We have extended our returns period to 30 days due to COVID to ensure our customers can safely return their packages.

 Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all the tags attached. Please fill out our exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order no. or order ID, and address inside the package. Defective items must be reported within 24 hours of delivery, if not reported within the said time frame, we’ll not issue a credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our warehouse location address below. Any item not received in good condition, free of ALL ODORS, stains, and damages will NOT be accepted and customers will be notified that they must pay reshipping fees to have the items sent back to them. Any unaccepted store credits that have not had the reshipping fees paid within 30 days will be discarded and no credit will be issued. No exceptions.  CUSTOMERS ARE NOT PERMITTED IN OUR WAREHOUSE FACILITY AND PACKAGES WILL NOT BE ACCEPTED IN PERSON AT THE ADDRESS BELOW.

{client’s store address where the returned item is supposed to be shipped by the customers}

 If we suspect a customer of WARDROBING, or wearing the items and sending them back then no credit will be issued and they will be blocked from our site. 

 

  • Exchanges

At Dress Code Chic, we’re constantly bringing in new merchandise, but in limited quantities. We DO NOT perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.

 

  • Processing

Once an order has been placed it cannot be canceled. When returned packages arrive at our facilities, it usually takes us anywhere from 10-15 business days to process your store credit, 15-25 days during the holiday seasons. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of a Gift Card via email. Store credit covers the original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if the customer provides tracking information and shows delivered to our address. Many times customers claim they have returned a package but have no proof the item was sent back, therefore, for the customers' security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.

**Please Note: All original SHIPPING FEES ARE NON-REFUNDABLE. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.

  • Final Sale Items

Non Returnable, No Exceptions.

All items found in the Sale category, accessories, bags, clutches, swimwear, or bodysuits are non-returnable. Masks are considered accessories as they are in that category and are also final sales.

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